Every Holycome piece undergoes rigorous quality control before delivery. Learn what we inspect and why it matters.
Why QC Matters
A single loose stone or casting defect can ruin a customer's experience and your reputation. Our 12-point inspection ensures every piece meets our exacting standards before it leaves the workshop.
The 12-Point Inspection
TABLE:
| # | Check | Standard |
|---|---|---|
| 1 | Stone security | No movement under pressure |
| 2 | Prong quality | Smooth, even, no sharp edges |
| 3 | Stone alignment | Centered, no tilt |
| 4 | Metal finish | Mirror polish, no pits |
| 5 | Symmetry | Both sides match |
| 6 | Sizing accuracy | Within +/-0.25 size |
| 7 | Hallmark | 925/18K stamp present |
| 8 | Clasp/closure | Smooth, secure function |
| 9 | Engraving | Clean, deep, correct |
| 10 | Weight | Matches specification |
| 11 | Certificate | Matches stone |
| 12 | Packaging | Complete, undamaged |
What Happens to Failed Pieces
Pieces that fail any check are returned to the relevant department for rework. Common issues: loose stones (re-tipped prongs), polish defects (re-polished), sizing errors (resized). Our first-pass yield is 98%+.
Continuous Improvement
We track QC data to identify patterns and improve processes. Monthly reviews with the production team address any recurring issues. This commitment to quality is why our return rate is under 1%.
Frequently Asked Questions
Do you inspect every piece?
Yes. 100% inspection for all bespoke pieces. For large wholesale orders, we use AQL 2.5 sampling with 100% inspection of high-value items.
What if I receive a defective piece?
Contact us within 7 days for free repair or replacement. We stand behind every piece we make.
Conclusion
Quality is non-negotiable at Holycome. Our 12-point inspection ensures every bespoke piece meets the highest standards. Contact service@holycome.com to experience jewelry you can trust.
