Contact
Talk to the export desk
One desk handles enquiries in English, from the first photo to the shipping document. Weekday replies usually land inside four hours.
Send an enquiry
Direct lines
- WhatsApp+86 180 7807 9070
- Emailservice@holycome.com
- HoursMon–Sat 09:00–18:00 GMT+8
Factory address
Jewelry E-Commerce Building
Wuzhou, Guangxi 543000
China
Visits by appointment — Wuzhou is two hours from Guangzhou by high-speed rail.
For a faster quote, include
- SKU codes or reference links
- Metal and plating
- Stone size or carat
- Quantity and size breakdown
- Destination country
Already trading with us?
Your account manager is on the same WhatsApp line. Quote the order number and the message routes straight to the right desk.
What happens after you send
- Logging. The enquiry lands in a shared queue with a timestamp; nothing sits in a personal inbox.
- First reply. A human reads it and answers the specific question — usually with a price band, a lead time and one clarifying question.
- Quote pack. For a real project, a spec sheet, tier prices, freight estimate and document list follow within one working day.
Contact questions
Do you reply on WhatsApp or email?
Both. WhatsApp is faster for back-and-forth on a design; email is used for quotes, spec sheets and documents.
Is there a minimum order to open an account?
No account and no minimum. A one-piece sample order is a normal way to start.
Can I speak to a person in my time zone?
The desk covers GMT+8 working hours and schedules calls outside them for US and EU buyers on request.