Returns and Refunds

What qualifies

A piece with a loose stone, a missed plating patch, an incorrect size against the signed specification, or a metal content different from the invoice is a defect. Report it within 30 days of delivery with photographs; we replace the piece or credit it at the invoiced unit price.

What does not qualify

Wear and tear, plating wear after months of use, damage from chlorine or abrasives, changes made by a third-party jeweller, and custom CAD work already approved by the buyer at the render stage.

Short shipments

Count the parcel against the packing list on arrival. A shortage reported within 7 days with photographs of the sealed parcel and the packing list is credited or reshipped at our cost.

Return freight

Defect returns are shipped back at our cost using the carrier we nominate. Returns sent by another method without agreement may not be reimbursed.

Refund timing

Credits are applied to the next invoice by default, or refunded to the original payment method within 14 days of the returned goods clearing inspection.

Questions about this policy

Write to service@holycome.com or send a message through the contact desk. Policy questions are answered by the export desk, not by an automated reply.

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