Shipping Policy

Couriers

DHL and UPS by default, with tracking on every parcel. Consolidated shipments for multi-SKU orders keep freight per unit down. Buyer-nominated forwarders are used when an account number is supplied.

Dispatch windows

Stock styles leave in 3–7 working days. Production runs and gold castings take 12–25 working days after specification sign-off. Dispatch windows exclude weekends and Chinese public holidays.

Duties and taxes

Quotes are ex-works unless freight is itemised. Import duties, VAT and clearance fees are the buyer\u2019s responsibility. We declare the invoice value accurately and do not under-declare for customs.

Packaging

Bulk orders ship in protective packaging; retail-ready boxes, pouches and cards are added when specified. Amazon FBA labelling is available on request.

Loss and damage

Report visible damage at delivery with photographs of the outer carton before opening further. Carrier claims are opened by us; replacement production is scheduled in parallel where the defect is clear.

Questions about this policy

Write to service@holycome.com or send a message through the contact desk. Policy questions are answered by the export desk, not by an automated reply.

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