Terms of Sale

Quotes and specifications

A quote is valid for 14 days unless it states otherwise. The signed specification sheet is the controlling document: metal, plating thickness, stone specification, size run and packaging are what we produce against, not the marketing copy on a product page.

Deposits and payment

Bulk orders run on a 30% deposit with the balance before dispatch. Sample orders are paid in full. Payment methods are stated on the invoice; bank charges are borne by the buyer.

Production windows

Windows quoted are working days after specification sign-off, excluding freight and excluding public holidays in China. Delays caused by buyer-side changes to the specification restart the clock.

Title and risk

Title passes on receipt of the full payment. Risk passes when the goods are handed to the carrier; the buyer arranges insurance where the value justifies it.

Compliance of claims

Buyers are responsible for the descriptions used in their own market. Moissanite must be sold as moissanite and lab-grown diamonds must be disclosed as laboratory-grown where local rules require it. We supply the stone type on every invoice for that purpose.

Governing law

These terms are governed by the laws of the People\u2019s Republic of China, with disputes referred to the competent court at the seller\u2019s place of business unless a signed contract names another forum.

Questions about this policy

Write to service@holycome.com or send a message through the contact desk. Policy questions are answered by the export desk, not by an automated reply.

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