Every bespoke atelier offers a warranty, and every warranty is written slightly differently. Ours is not the longest document in the industry, and that is deliberate. We would rather tell you in person what is covered and what is not than hand you a booklet and let you discover the gaps later. This is the honest version, the one we walk through with clients when they collect their ring. Read it before you need it. The day a prong goes or a stone loosens, you want to know exactly what the bench will do for you and what you will pay for.
What the Warranty Covers
Our lifetime warranty covers manufacturing defects for the original owner. If a solder joint fails, if a prong was improperly set, if a stone was poorly seated at the bench, we fix it at no charge. We cover prong re-tipping caused by normal wear, not by trauma. We cover cleaning, inspection, and tightening at any point in the life of the piece. We cover re-finishing and rhodium refreshing at a reduced bench rate for the original owner. The point is simple: if the ring was built wrong, we make it right. If the ring simply aged, we help you age it well.
What Is Included, In Plain Terms
- Free inspection and prong checks for the life of the piece.
- Free tightening of stones that have worked loose.
- Manufacturing defect repairs at no cost, for the original owner.
- Reduced-rate cleaning, polishing, and re-plating.
- Honest advice on anything that is not covered, before we charge you.
What the Warranty Does Not Cover
Be honest with yourself about this. The warranty does not cover loss or theft. That is what insurance is for. It does not cover damage from trauma: dropping the ring down a drain, slamming it in a door, bending the shank in an accident. It does not cover normal polishing wear over decades. It does not cover stones that were replaced by another jeweler. It does not cover pieces that have been altered, resized by someone else, or repaired by a third party. If you take a ring we built to a chain kiosk for a polish and they damage it, that is on the kiosk, not on us. We will still help, but it is not a warranty claim.
Why Third-Party Repairs Void Coverage
This is the clause people push back on, and we understand why. But it exists because we have seen rings come back to us after a stranger polished them too aggressively, thinned the shank, or re-tipped a prong with the wrong solder. We cannot warrant work we did not do, and we cannot be expected to repair damage caused by someone else. The good news is that our bench rates are fair, and the jobs we do are the right ones. Stay with us for the lifetime of the ring and the warranty stays meaningful. Wander off for a discount polish and you lose the safety net. It is not a trap. It is a guarantee.
How to Keep the Warranty Active
Keep the receipt. Bring the ring in for a free inspection once a year. Do not let a third party work on it. Notify us if you lose a stone or bend a shank, rather than trying to fix it at home. That is it. There is no hidden registration, no annual fee, no expiration. The warranty runs as long as you own the piece and you keep the receipt. When the piece is eventually passed down, the warranty does not transfer to the next owner, but the craftsmanship does, and we are always happy to work on an heirloom regardless of who bought it.
What About Resizing
A first resize on a plain band is a normal part of owning a ring, and we handle it at a fair bench rate. Resizing is not a warranty repair, because it is not a defect; it is a change you requested. After the first resize, the warranty continues as normal. Multiple resizes, or resizes beyond two sizes, change the ring structurally, and we will tell you honestly when a resize is no longer the right fix. The goal is never to upsell. The goal is to keep the ring on your hand safely.
Making a Claim Is Easy
If something feels wrong, bring the ring in. We do not make you fill out forms. We look at it under the loupe, tell you what we see, and quote the work. If it is covered, there is no charge. If it is not, we tell you the price before we touch it. There are no surprise invoices at pickup. The whole interaction takes fifteen minutes at the bench. A warranty should feel like a relationship, not a claims process. That is how we built ours.
What Happens If You Lose a Stone
This is the question everyone asks. If a stone is lost and we determine it was due to a manufacturing defect, we replace it. If it was due to wear that you did not bring in to have checked, we will source a matching stone at our cost, but the stone itself is yours to pay for. This is not us being difficult. A center stone is a significant value, and a warranty that covered lost stones regardless of care would be impossible to offer fairly. The honest line is: we cover the craftsmanship, you cover the stone. Bring the ring in annually and the craftsmanship holds, which means the stone stays.
What About Damage from Everyday Life
Scratches on a wedding band are not a defect. They are a record. We will polish them out for a modest fee, but we will not pretend they should not happen. A bent shank from an accident is not a defect. We will straighten and reinforce it, again for a bench fee. The warranty exists to catch things that should not have happened, not to shield you from the ordinary wear of a ring you chose to wear every day. That distinction matters. It keeps the warranty affordable and honest for everyone.
Registering Your Piece
We do not require a complicated registration. When you collect a piece, we log it in our books. Bring the ring back to us, we will recognize it, and we will take care of it. The receipt is your proof. Keep it somewhere safe, preferably scanned into the cloud. If you ever lose the receipt, we can usually still find the piece in our records, but it makes the process smoother if you have it. That is the whole registration. No cards to mail in, no online portal to forget.
What Heirloom Pieces Are Covered
If you bring us a family ring that was not made in our workshop, we will still service it, but the original warranty does not transfer. We will clean it, inspect it, re-tip prongs, and quote repairs at our standard bench rates. We do not pretend to warrant work we did not do. But we will treat the ring with the same care we treat our own. Heirlooms are often the most important pieces in a client's collection, and we take that seriously even when the warranty does not apply.
How to Make a Warranty Claim Smooth
Bring the ring in person. We do not do warranty claims by mail. When you come in, tell us the story: when you noticed the problem, what you were doing, whether anything felt off. The more we know, the faster we can diagnose. We will look under the loupe, quote the work, and if it is covered, there is no charge. If it is not, we tell you the price before we start. The whole visit takes fifteen minutes. There is no claims adjuster, no form to fax, no waiting period. That is what a bench warranty feels like.
The Difference Between a Warranty and Insurance
We say this at pickup, every time. A warranty covers craftsmanship. Insurance covers loss. They are not the same thing, and you need both. The warranty will fix a loose prong. The insurer will replace a lost ring. Clients sometimes think the warranty means they are covered if the ring vanishes. It does not. That is what the insurance policy is for. We will tell you this face to face, because we would rather you be annoyed now than surprised later. Get the warranty, get the appraisal, get the insurance, and then you are covered for everything.
What Happens When We Sell the Atelier
A fair question. The warranty stands with the piece, not with the shop. If the atelier changes hands, we will honor existing claims for the original owner. If we close, the workmanship itself stands; the ring was built correctly, and any bench can service it. The warranty is a promise about the build, not a subscription. Buy from us because the build is right, not because you are betting we stay open forever. The ring outlasts all of us.
The Warranty in One Sentence
If you remember nothing else, remember this: we will never charge you to tell you what is wrong with your ring. Bring it in, we look, we quote. If it is covered, free. If it is not, fair price. No upselling, no fine print, no surprise. That is the warranty. It is also the relationship. Buy the ring from us once, and we will take care of it for life. That is the deal, and we have been keeping it for years.
Frequently Asked Questions
Does the warranty transfer
No. It is for the original owner. Heirlooms are still serviced at bench rates.
Do I need to register the ring
No. We have it in our books. Keep the receipt and you are covered.
What if I bought the ring elsewhere
We will service it, but our warranty does not apply. Bench rates apply.
The best warranty is the one you never have to use. Most clients bring us their rings for a clean and a check, and that is the end of the story. The warranty sits there, quiet, the way a warranty should. When you do need it, it is there. That is the whole point. Buy the ring, wear it, bring it in once a year, and stop thinking about the warranty. It will think about you.
Closing Thought
A warranty is only as good as the bench that honors it. Ours is simple: we stand behind what we make, we charge fairly for what wears out, and we never surprise you with a bill you did not expect. Wear the ring, bring it in once a year, and we will keep it on your hand for the rest of your life.