Beyond creating new pieces, Holycome offers expert repair and restoration services. Learn what can be repaired and what to expect.
Common Repairs
Ring resizing, stone replacement, prong re-tipping, chain soldering, clasp replacement, and re-polishing are the most common repairs. Most can be completed in 3-7 business days.
Repair Services and Pricing
TABLE:
| Repair | Timeline | Cost Range |
|---|---|---|
| Ring resizing (up/down 2 sizes) | 3-5 days | $20-60 |
| Stone replacement (moissanite) | 5-7 days | $30-150 |
| Prong re-tipping | 3-5 days | $25-50 |
| Chain repair | 3-5 days | $20-40 |
| Re-polishing | 2-3 days | $15-30 |
| Rhodium plating | 2-3 days | $20-40 |
Restoration of Vintage and Heirloom Pieces
For antique or family heirloom pieces, we offer full restoration including metal rebuilding, stone matching, and historical design replication. We document the piece before and after with detailed photos.
What Can't Be Repaired
Some damage is beyond economical repair: severely cracked rings (may need recasting), hollow jewelry that's crushed, pieces with severe metal fatigue. We always provide an honest assessment before starting work.
Sourcing Benchmarks for This Category
Buyers usually benchmark three numbers before they shortlist a supplier: unit cost at a fixed volume, sample lead time, and the reject rate they can absorb without hurting sell-through. Get all three in writing, because a low unit price with a 12% reject rate is more expensive than a mid price with a 3% reject rate.
For stock designs HOLYCOME quotes from 50 pieces per design. Samples leave Wuzhou in 3 to 5 days. Bulk production runs 15 to 20 days under 500 pieces, and custom molds run 25 to 30 days. Payment is 30% T/T deposit with the balance against the bill of lading, and sample costs are credited back on the bulk order.
Ask for the cost breakdown line by line: metal weight, stone cost, labor, plating and packaging. Suppliers who will not break out metal weight are usually padding the labor line, and you cannot negotiate what you cannot see.
How the Production Line Actually Runs
The process starts with CAD. Your sketch, reference photo or existing sample is modelled to scale, and a 3D render comes back for approval. Nothing is cast until you sign off, which is where most quality problems are avoided.
From the approved model the factory cuts a wax or resin pattern, casts the piece, then sets stones by hand. Setting is the step that decides whether a ring looks like a $40 piece or a $400 piece: prongs must be even, seats must be flush and no stone should sit proud of the surface.
After setting, pieces go through polishing, plating and a final inspection under 10x magnification. Rejects are pulled at that station, not at packing, so a clean carton is a sign the QC step is real rather than a formality.
Quality Control You Should Specify
Write your acceptance criteria into the purchase order instead of relying on a verbal promise. The usual baseline is 3 to 5% dimensional or setting defects under 10x loupe, with defective units replaced free in the next shipment.
For plated goods, specify plating thickness and ask for a salt-spray result. One to two micron PVD over 316L holds colour for 12 to 18 months of daily wear; thin flash plating fails within weeks and comes back as refund requests.
For stone-set goods, add a stone-retention check: press each stone lightly and reject any that moves. A single lost stone costs more in goodwill than the whole piece costs to make.
Packing, Shipping and Paperwork
Packing protects margin. Each piece goes into an anti-tarnish bag with a sulfur absorber, then a labelled inner box, then a master carton with a packing list that matches your SKU codes. Mixed size and colour runs are packed and labelled separately so your receiving team does not have to re-sort.
Shipments leave through Guangzhou or Shenzhen. DDP is convenient for a first order because the landed cost is fixed; DAP is cheaper once you have your own customs broker. Either way, confirm the HS code and origin declaration before the carton seals.
Keep the commercial invoice, packing list and any certificate of origin in one folder per shipment. If your marketplace or a customs broker asks for documentation six months later, that folder is the difference between a routine answer and a delayed shipment.
Frequently Asked Questions
Do you repair jewelry not purchased from Holycome?
Yes. We repair jewelry from any source. Bring it in for a free assessment.
Can you match a missing stone?
Yes. We maintain a large inventory of moissanite and gemstones in all sizes and colors for matching.
Conclusion
Expert repair preserves the jewelry you love. Holycome's master jewelers handle every repair with care and precision. Contact service@holycome.com for a repair assessment.
Related Articles
Rhodium plating, which gives white gold jewellery its bright finish, is covered in the Wikipedia article on rhodium.
Related reading: Restoring Vintage Jewelry: Bringing Old Pieces Back to Life, How to Build a Jewelry Collection: Curating Pieces You Love, The Psychology of Jewelry: Why Certain Pieces Resonate.
